Troubleshooting Login Problems

Match the message on the Login page to the next action: reset the password, register, or sign in.

Login page

Wrong password: click Reset it. No account: click Register here!. When the password is ready, click Login.

After Login

If the membership is missing, invite or link the user from the membership record.

Unable to see membership information after logging in

If Login works and the membership is missing, invite or link the user from the membership record.

1. View All

As a society administrator, on the home dashboard open Latest Members and click View All.

2. Name

Click the member Name to open the record.

3. Quick search, Member

Or find them with Quick search and choose Member.

4. Send invite

Click Send invite. Ask them to log out and click Login again.